Refund & Returns Policy — Oxbarvapeofficial.com

We want every order from oxbarvapeofficial.com to arrive correctly and in good condition. If something is wrong with your order, we are here to help sort it out.

Please read this page carefully before contacting us about a return or refund. Our policy has specific time limits and conditions — understanding them upfront will make the process faster for both sides.

Report Issues Immediately After Delivery

This is the most important part of our returns policy and it applies to every order.

You must contact us within 1 hour of receiving your order if there is any problem.

This includes:

• Wrong item received
• Damaged product or packaging
• Missing items from your order
• Defective device that does not work on first use
• Any other issue with your delivery

Once 1 hour has passed from the time your order is delivered, we are unable to process a return or refund claim for that order. No exceptions.

This policy exists because vaping products are consumable goods. Once a device has been used — even partially — it cannot be returned, resold, or verified as defective versus user-damaged. The 1-hour window gives you time to open your package, check your order, and contact us immediately if something is not right.

How to report within 1 hour:

📧 Email us at support@oxbarvapeofficial.com with:

• Your order number
• A clear description of the issue
• Photos of the item and packaging if the product is damaged or incorrect

The faster you contact us with the details, the faster we can resolve it.

What We Accept Returns For

We accept return and refund requests for the following reasons only:

Wrong Item Received

If you received a product that is different from what you ordered — wrong model, wrong nicotine strength, wrong variant — contact us within 1 hour of delivery. We will verify the error against your order and arrange a replacement or refund.

Damaged on Arrival

If your order arrives with visible physical damage — cracked casing, broken mouthpiece, leaking e-liquid, or damaged packaging that has affected the product — contact us within 1 hour of delivery with photos. We will review and arrange a replacement or refund for confirmed damage.

Defective Device — Does Not Work on First Use

If a device is completely non-functional on first use — will not fire, no vapor, no draw — contact us within 1 hour of delivery. We will ask for photos or a short video showing the issue. If the defect is confirmed, we will send a replacement.

Note: A device that produces less vapor than expected, has weaker flavor than preferred, or does not match your personal expectations is not considered defective. Defective means the device does not function at all.

Missing Items

If your package arrived but items listed on your order confirmation are missing, contact us within 1 hour of delivery. We will check our dispatch records and send the missing item or issue a refund if we confirm the item was not shipped.

What We Do Not Accept Returns For

The following situations are not eligible for return or refund:

• Claims made after 1 hour of delivery — we cannot process any return or refund request after the 1-hour window has passed
• Change of mind — if you ordered the wrong product or simply decided you do not want it, we cannot accept a return
• Used products — any device that has been used, even partially, cannot be returned
• Flavor or nicotine preference — if you do not like the flavor or find the nicotine strength too strong or too weak, this is not a valid return reason
• Opened products with no defect — once a product is opened and functioning correctly, it cannot be returned
• Products damaged after delivery — damage that occurs after the package has been delivered and accepted is not covered
• Orders shipped to a wrong address provided by the customer — if you entered an incorrect shipping address at checkout, we are not responsible for the outcome

How Refunds Are Processed

If your return or refund request is approved, here is how it works:

• Replacement — in most cases where the product is wrong or defective, we will send a replacement item at no additional cost to you
• Refund to original payment method — if a replacement is not possible or not preferred, we will issue a refund to the payment method used at checkout
• Refund timeline — once approved, refunds are processed within 3 to 5 business days. Depending on your bank or card provider, it may take an additional 3 to 7 business days for the funds to appear in your account

We will confirm the resolution method with you by email before processing anything.

Return Shipping

If we ask you to return an item — for example, to verify a defect before sending a replacement — we will provide a prepaid return shipping label. You will not be charged for return shipping on approved claims.

Do not ship any item back to us without first receiving written confirmation from our support team that a return has been approved and a return label has been issued. Packages returned without prior authorization will not be accepted.

Age Verification and Legal Compliance Note

All purchases on oxbarvapeofficial.com require age verification. By completing a purchase, you have confirmed that you are 21 years of age or older. Refunds and returns are processed in compliance with federal and state regulations governing vaping product sales.

Refunds and returns do not affect your obligations under the age verification process you completed at checkout.

How to Contact Us for a Return or Refund

If you have a valid return or refund claim, act immediately — remember the 1-hour window.

📧 support@oxbarvapeofficial.com

Include in your email:

1. Your full name
2. Your order number
3. The item or items with the issue
4. A clear description of the problem
5. Photos or video of the issue if the product is damaged or defective

We respond to all support emails within 24 to 48 hours on US business days. For time-sensitive issues like a return claim within the 1-hour window, email us immediately and we will prioritize your request.